Streamlining Operations for Optimal Efficiency
In a webinar, OperationsHERO spoke with Benson Hall from Rabun Gap Nacoochee School about their maintenance operations. Rabun Gap is a private boarding school in Georgia spanning 1,400 acres, serving pre-K through 12th grade with 700 students, 40% of whom live on campus. The school maintains a seven-member maintenance team plus housekeeping and grounds staff.
The Need for Modern Maintenance Solutions
Before OperationsHERO, the school used "Maintenance Direct (SchoolDude)," an outdated system requiring manual work order printing with poor visibility and a cumbersome interface.
Embracing OperationsHERO
Rabun Gap selected OperationsHERO for "ease of use, tracking capabilities, and the focus on education." The rollout was gradual, beginning with core maintenance functions and expanding to housekeeping and grounds.
Workflows
A key feature is "workflows," which allow customization of fields and access levels based on user roles and statuses across departments.
Assigning Building Managers
The school designated building managers (principals or front desk staff) with approval access for specific locations, improving communication and oversight across departments.
Monthly Reports and Data Analysis
Monthly reports track maintenance categories, project progress, costs, and time drivers, enabling forecasting of future needs and identification of aging equipment like HVAC units.
Capturing Assets with Advanced Technologies
OperationsHERO's AI-driven asset management cataloged nearly 900 assets, including dorm washers and dryers, by reading nameplates automatically.
Reporting and Visualization
Data visualization tools help generate reports on weekly work requests and category-specific maintenance activities, improving operational understanding.
Transitioning from Reactive to Proactive Maintenance
Rabun Gap aims to shift from reactive to proactive maintenance using OperationsHERO's data insights to emphasize preventive maintenance.
Want to see how OperationsHERO can transform your school's maintenance operations? Get a demo today.
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