Our Mission

Better Buildings. Better Education.

Operations teams are the unsung heroes of education. We've dedicated our entire careers to supporting them because when they succeed, every building becomes a better place to learn.

5.5M+ Work Order Requests
101K+ Events Booked
16K+ Buildings Supported

Our Story

Our Journey

Since the early 1990s, the OperationsHero leadership team has been working to serve facilities departments, primarily in education, with best in class CMMS Systems.

After many years, some of those systems drifted away from serving the education market. Our team wanted to go back to their roots, and founded OperationsHero specifically for the unique needs of education.

We have dedicated our lives to helping maintenance teams improve their processes and technology to ultimately provide the best learning environments for our future generations.

OperationsHERO team collaborating on education operations solutions

Our History

The Most Experienced Team in the Industry

Our executive team has shaped CMMS history, contributing to every major milestone

01 — The Pioneers
90s
DOS-Based Software
Developed the first DOS-based software specifically for educational institutions
1998
Web-Based Work Requests
Created the first web-based work request system for education
02 — Purpose-Built for Education
2001
Education-Specific Solution
Built the first education-specific solution for maintenance and operations teams
2004
Community Use Software
Built the first web-based event management software for schools
2007
Mobile Work Orders
Introduced Mobile Work Orders for Education
03 — Scaling the Impact
2008
Thought Leadership
Created the Facilities Masters Thought Leadership Series and Conferences
2010
Statewide Deals
Implemented and Supported Over Six Statewide Deals
04 — OperationsHERO
OperationsHERO
2021
The Future Arrives
Launched the Future of Work Order Management with OperationsHERO

Leadership

Meet Our Founders

Pat Buchanan

Pat Buchanan

CEO & Founder

Scott Carpenter

Scott Carpenter

President & Founder

Stuart Eaves

Stuart Eaves

CTO & Founder

What Drives Us

Our Values

OperationsHERO mission

Passion for Education

We are deeply passionate about education and the role it plays in shaping the future. We are dedicated to supporting maintenance teams in their crucial role of providing safe, efficient, and inspiring learning environments for students.

Integrity

We operate with honesty, transparency, and integrity in all our interactions, building trust with our clients, partners, and team members.

OperationsHERO team values

Innovative

We push the boundaries of what's possible in maintenance technology, constantly innovating and improving our products and services to meet the evolving needs of our clients and the industry.

Dependable

We uphold the trust placed in us by consistently delivering high-quality products, services, and support, demonstrating reliability in all aspects of our work.

The OperationsHERO Difference

Why Choose Us

Ease Of Use

The #1 thing all of our clients say is "I can't believe HOW EASY it is to use. Even my most technically challenged team members can use it"

Our Client Service

Client service isn't just a department, it's the heartbeat of our company. We hear over and over again "Your client service is by far the most outstanding I've ever had"

Experience

Hands down, we have THE MOST experienced team in the industry. The average OperationsHERO team member has over 25 years of experience working with or in school facilities.

Your buildings deserve better than spreadsheets

Join over 2,400 schools that have made the switch to modern facilities management. Your team will thank you.

Need help? Chat with us!